top of page

Frequently Asked Questions

How much do your trees cost?

Find our tree pricing here. 


Do you deliver to my area?

You can find our delivery range here.

Can I pre-order a tree for pickup?

Currently, we do not reserve trees for pickup by phone or email. We ask that you visit the location to choose your tree; our staff can help show you what is available. You can then arrange to pick it up the next day if necessary. 

When is the type of tree I want available?

Shipments vary throughout the season we don't always know when deliveries of new trees will arrive. Our inventory changes quickly so we cannot guarantee we will have what you need in advance. You can always call the location ahead of time if you’re looking for a specific tree and they may be able to tell you the likelihood it will be available. You can find all our phone numbers here.

Do you carry Christmas ornaments?

We do not carry ornaments but do have some Christmas décor. You can find the products we sell here.


Are Dogs allowed?

Yes! We love dogs! Please make sure they are well-behaved, leashed, and cleaned up afterward.


The location I visited ran out of mugs and I’m a collector. What can I do?

The availability of our mugs is limited, but if you are a collector and came too late in the season, email and we will do our best to get you one!


Do you donate trees?

We have charities pre-selected that we donate trees to and are unable to donate to all the charities that contact us.


Can you flock trees?

Yes, we have a selection of pre-flocked trees at all our locations. They are in high demand so come early in the season to get yours. You can see all our services here.


The lights are out on the lighted lawn décor I bought from you a previous year. How can I get them fixed?

You can bring the lighted lawn ornament to one of our locations once the season starts late November, or you can bring it to our warehouse at 412 Tall Pines Road, West Palm Beach 33413. Give them a call to make sure someone is available when you come - 561-697-9377. 


Are you hiring?

Once we open, you can visit the location you are interested in and ask for the manager. He or she will know what positions are available. You can also call ahead. 

Can your trees accommodate the type of stands with a spike?

Yes, let the attendant know that you need a hole drilled in the bottom of your tree to fit the spike stand.




Don't see the answer you need here? Contact us through facebook messenger, Instagram direct message @visitourtowne or email us at

bottom of page